Order and Payment

FOTILE has been notified that a number of unauthorized retail websites have been targeting customers as part of a scam to collect credit card information. The only way to be sure you are buying a genuine FOTILE product is to purchase directly from FOTILE or a FOTILE authorized dealer. Product purchased from FOTILE or a FOTILE authorized dealer include the FOTILE limited warranty.

If you believe that you may have purchased product from one of these fraudulent and/or unauthorized retail websites, we encourage you to contact us at 1 (888) 315-0366 so that we may be able to assist you in confirming the status of your order. In addition, if you are concerned that your information may have been compromised or if you believe that you have been a victim of fraud by one of these websites, please contact your credit card company/financial institution and report the site to your customer protection agency. You may also report the incident to local law enforcement agencies and the FBI’s Internet Crimes Division: www.ic3.gov.

Additional tips to keep in mind when shopping online:

1. Double check domain names and their spelling.

2. Do your research; check website reviews. (Google’s Transparency Report is a great resource.)

3. Look for sites that use security certifications. (example: https)

4. Check the security status in your browser’s address bar. It should read: safe or secure. (You can click on the padlock to verify site details)

5. Watch out for strange domain names or sub domains like “.biz

After ordering (14-day Price Protection from Order Date)

FOTILE customers can apply for a price difference refund within 14 days. Once confirmed, we will process refund to your paying credit card within two business days.

How to Apply

Please send email to: serviceusa@fotile.com

Or give us a call at: 1(888)315-0366

Special Note: This guarantee will not apply to limited time promotions or clearances (including Black Friday, Cyber Monday).

We can only apply price protection for customers, who purchase through shop.fotileglobal.com.

FOTILE reserves final explanation right.

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